Privacy Policy
Last updated: 25 September 2026
At Arden & Avella, we respect your privacy and aim to handle your personal information responsibly and transparently.
This Privacy Policy explains how Arden & Avella collects, uses, stores and shares personal information when you visit ardenavella.com, place an order, contact us or otherwise use our website and services.
Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services to you.
Personal Information We Collect
Depending on how you interact with our website, we may collect or process personal information such as your name, email address, phone number, billing and shipping address, order information, transaction and payment confirmation details.
We may also collect technical information such as your IP address, browser type, device information and information about how you use our website, including pages viewed, products viewed and items added to your cart.
If you contact us, we may also process the information you provide in your message.
If customer account functionality is available and you choose to use it, we may process information associated with your account and preferences.
Payment information is processed through Shopify and our payment providers. Arden & Avella may receive transaction details and payment confirmation information required to manage your order.
How We Collect Information
We may collect personal information directly from you when you place an order, contact us, subscribe to marketing or otherwise provide information to us.
Some information is collected automatically when you use our website through cookies and similar technologies.
We may also receive information from Shopify and from service providers that help us operate our store, process payments, fulfil orders, deliver products, provide customer support, analyse website performance or support marketing activities.
How We Use Your Personal Information
We use personal information where reasonably necessary to operate Arden & Avella and provide our services.
This may include processing and fulfilling orders, arranging payment and delivery, communicating about your order, handling returns and refunds, responding to customer enquiries and providing customer support.
We may also use information to maintain and improve our website, understand how customers use our store, protect our website and customers against fraud or misuse, comply with legal and tax requirements and maintain appropriate business records.
Where permitted, we may use information for marketing and advertising purposes, including sending marketing communications if you have subscribed and showing relevant advertisements based on your interactions with our website.
You can unsubscribe from promotional emails at any time using the unsubscribe link in those emails.
Legal Bases for Processing
As Arden & Avella operates from the Netherlands, we process personal information in accordance with applicable European data protection law, including the General Data Protection Regulation (GDPR), where relevant.
We may process information where this is necessary to perform our contract with you, for example to process your order, payment, delivery, return or refund.
We may also process information where necessary to comply with legal obligations, including accounting, tax and consumer protection requirements.
In some circumstances, we may process information based on our legitimate interests in operating, protecting and improving Arden & Avella, preventing fraud and providing effective customer service, provided those interests do not override your rights and interests.
Where required, we rely on your consent, including for certain cookies, marketing or advertising activities. Where processing is based on consent, you may withdraw that consent at any time.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate essential website functions, remember preferences, understand website usage and, where permitted, support marketing and advertising.
Where required by applicable law, non-essential cookies and similar technologies will only be used after you have made your privacy choices.
You can manage available privacy and cookie preferences through the options provided on our website or through your browser settings.
How We Share Personal Information
We may share personal information with trusted service providers where necessary to operate our store and provide our services.
These may include Shopify, payment providers, IT and hosting providers, analytics providers, customer support providers, fulfilment partners, suppliers, logistics companies and shipping providers.
For example, information such as your name, shipping address and order details may need to be provided to a fulfilment or delivery partner so that your order can be prepared and delivered to you.
We may also work with marketing and advertising providers. Where required by law, information used for personalised advertising will be subject to applicable consent and privacy choices.
We may disclose information where required by law, regulation or valid legal process, or where reasonably necessary to protect the rights, security or integrity of Arden & Avella, our customers or our services.
We do not disclose personal information for purposes unrelated to operating, supporting or promoting our business unless permitted or required by law.
Shopify
Our online store is hosted by Shopify.
Shopify processes certain personal information to provide and improve the e-commerce services that support our store.
Information you provide through our website may therefore be transmitted to and processed by Shopify and service providers located in countries other than the country where you live.
Shopify may also process certain information for its own purposes in accordance with its privacy practices.
You can find further information about Shopify's handling of personal information through the Shopify Consumer Privacy Policy at:
privacy.shopify.com
International Transfers
Some of the service providers involved in operating our store, processing payments, fulfilling orders or delivering products may be located outside the country where you live.
As a result, personal information may be transferred, stored or processed internationally.
Where European data protection law applies and personal information is transferred outside the European Economic Area, appropriate safeguards will be used where required, such as recognised adequacy decisions, Standard Contractual Clauses or another legally recognised transfer mechanism.
How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on the type of information, the nature of our relationship with you and applicable legal, tax, accounting, consumer protection or record-keeping requirements.
We may also retain information for an appropriate period where necessary to resolve disputes, prevent fraud or establish, exercise or defend legal rights.
When personal information is no longer reasonably required, it may be deleted or anonymised in accordance with applicable requirements.
Security
We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no website, electronic transmission or storage system can be guaranteed to be completely secure.
We therefore encourage customers to use appropriate care when sharing personal or confidential information online.
Your Privacy Rights
Depending on where you live and the laws that apply to you, you may have rights relating to your personal information.
These may include the right to request access to information we hold about you, request correction of inaccurate information, request deletion in certain circumstances, restrict certain processing, object to certain processing and request a portable copy of certain information.
Where processing is based on consent, you may also have the right to withdraw that consent.
You may also have rights relating to certain forms of automated processing or profiling where these produce legal or similarly significant effects.
These rights are not absolute and may be subject to legal limitations or exceptions.
We may need to verify your identity before completing certain privacy requests.
You will not be treated unfairly for exercising your applicable privacy rights.
To make a privacy request, please contact us at:
Marketing Preferences
If you subscribe to marketing communications from Arden & Avella, you can unsubscribe at any time by using the unsubscribe link provided in our marketing emails.
Even if you unsubscribe from marketing, we may still send essential non-promotional communications relating to your orders, payments, deliveries, returns, account or customer service enquiries.
Children's Privacy
Our products and services are not directed towards children.
We do not knowingly collect personal information from children where this would not be permitted under applicable law.
If a parent or guardian believes that a child has provided personal information to us inappropriately, they may contact us at info@ardenavella.com.
Third-Party Websites
Our website may contain links to websites or services operated by third parties.
Arden & Avella is not responsible for the privacy, security or content practices of third-party websites.
We recommend reviewing the privacy information provided by those third parties before submitting personal information to them.
Complaints
If you have a concern or complaint about the way Arden & Avella handles your personal information, please contact us first at:
We will review your enquiry and respond as reasonably required under applicable law.
Depending on where you live, you may also have the right to raise a complaint with the competent data protection or privacy authority in your jurisdiction.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, technology or legal requirements.
When we make changes, we will update the Last updated date shown at the top of this page.
Where required by applicable law, we will also provide additional notice of material changes.
Contact Us
If you have questions about this Privacy Policy, our privacy practices or your personal information, you can contact us at:
Arden & Avella
Email: info@ardenavella.com
Website: ardenavella.com