Frequently asked questions
Do you offer free shipping?
Yes, we do. All orders across Australia and New Zealand ship free with tracked delivery because we want your shopping experience to be easy and worry-free.
How can I track my order?
Once your order has been dispatched, you’ll receive a shipping confirmation email with your tracking number. Simply visit our Track Your Order page to follow your delivery every step of the way.
What payment methods do you accept?
You can shop securely with Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal, Maestro and Shop Pay.
Will I receive a confirmation email after placing an order?
Yes! You’ll receive an order confirmation email shortly after placing your order. If you don’t see it, please check your spam or junk folder. Our customer care team is always happy to help at info@ardenavella.com.
Can I return the item(s) if I don’t like them?
Absolutely! We offer a 30-day return policy. If you're not happy with your purchase, simply contact us at info@ardenavella.com within 30 days of receiving your order. Our customer care team will guide you through the return process.
What our customers say
Very pleased with my order. The bag feels sturdy, looks elegant and is exactly the kind of style I was looking for.
I had a question before ordering and the team was kind and helpful. The whole experience felt easy and personal.
Such a lovely bag. Simple, stylish and easy to match with almost everything in my wardrobe.
Really happy with the quality. The colour is beautiful and it fits everything I need without feeling bulky.
The bag looks just as lovely in person. It feels well made, and the size is perfect for everyday use.
I’m happy with the style and colour. The strap took a little getting used to, but overall it’s a very nice bag.
Lovely bag and the quality feels good. It was slightly smaller than I expected, but still works well for everyday use.
The bag looks beautiful and feels well made. I just wish it had one more inside pocket, but I’m still pleased with it.
Free Shipping
Enjoy free shipping across Australia and New Zealand on all orders. Your parcel is carefully packed and sent with Australia Post.
30-Day Return Guarantee
Not quite what you expected? No worries. Contact us within 30 days, and we’ll be happy to help with your return.
Secure Payment
Pay safely with credit card, Apple Pay, Google Pay or Shop Pay. Your payment details are protected from start to finish.
30-Day Returns
We want you to feel good about your order.
If something is not quite right, you can contact us within 30 days of receiving your order. Our customer service team will help you with the next steps and make the return process as simple as possible.
You can always reach us at info@ardenavella.com if you have any questions.